24/7 TrustStay support
Need help with a booking, cleanliness photos, payout setup, or a refund request? Our support team is available around the clock.
AI customer service
Fast guidance for location, room, cleanliness, photo evidence, refund, and booking issues.
Hi, I’m the TrustStay AI support assistant. Tell me what happened — cleanliness, room problem, location issue, photos, refund, or payment — and I’ll guide you to the right next step.
Need human review? Create a ticket so TrustStay support/admin can track the case.
Guidance only. Emergency or final refund/payment decisions still require human support/admin review.
For urgent stay problems
If the property does not match the owner’s cleanliness photos, upload your arrival photos in the booking page before requesting a refund. TrustStay compares both sides of the evidence before resolving disputes.
What we can help with
Photo evidence
Help with owner photos, guest arrival photos, and evidence review.
Refund requests
Support for cleanliness disputes and refund decisions.
Account safety
Help with suspicious listings, payment concerns, or account access.