Community standards
The basic behavior rules that keep TrustStay fair for guests and owners.
Owners must represent listings honestly and submit current cleanliness photos.
Guests must use the refund flow honestly and upload real arrival evidence.
Both sides should communicate respectfully with support and each other.
Fake accounts, misleading photos, payment abuse, threats, or harassment are not allowed.
TrustStay can review disputes, tickets, photos, and account history before taking action.