Guest refund guarantee
A clear demo policy for when a stay does not match the owner’s cleanliness photos.
Upload evidence
Submit 3–5 current arrival photos and a written reason.
TrustStay reviews
We compare owner photos, guest photos, AI risk labels, and timestamps.
Refund decision
If evidence supports the claim, the guest refund is approved through the booking flow.
Demo mode simulates refunds. Production refunds require real payment configuration, final legal terms, and support/admin review.