About TrustStay
Book with proof, not promises.
TrustStay is built to make short-term stays safer, clearer, and more trustworthy for both guests and property owners. Every stay should begin with confidence — verified listings, cleanliness standards, evidence from both sides, and support when something does not feel right.
A safer stay experience for both sides.
Our goal is simple: help guests book with peace of mind while helping responsible owners earn trust with every stay. TrustStay is not only about finding a place to sleep — it is about creating a stay where the details are clear, the property is reviewed, and support can step in when needed.
Trust is earned.
Clear rules, honest photos, fast support, and fair decisions help guests and owners feel protected before, during, and after a booking.
Trust & Safety
TrustStay is designed around transparency and proof. If a problem happens, the platform keeps evidence from both sides so support can review the case fairly.
Reviewed listings
Properties go through TrustStay review before they are shown publicly, so guests are not booking blind.
Photo evidence
Owners and guests can submit current photos so support can compare both sides if something does not match.
Support tickets
Guests and owners can open support cases for cleanliness, arrival, refund, location, or booking issues.
Fair case review
Refund and dispute decisions are based on booking details, photos, notes, timestamps, and platform history.
Account moderation
TrustStay can restrict users who repeatedly break policy, submit false evidence, or create unsafe experiences.
Clear standards
Cleanliness, safety, community, cancellation, and refund policies help both sides understand the rules.
Our promise
Built for people who want a stay they can trust.
We believe trust is earned through clear rules, honest photos, fast support, and fair decisions. If something goes wrong, TrustStay support can help review the issue and guide the next steps.
What TrustStay works to do
Need help with a stay?
TrustStay support is available for booking questions, cleanliness concerns, refund review, owner issues, and platform safety reports.
Contact 24/7 support