How TrustStay works
A booking platform where cleanliness is verified with real photos — and your payment stays protected while the stay is reviewed.
GFor guests
Browse verified listings
Every property on TrustStay has a cleanliness score based on real guest reviews. Sort by score to find the cleanest places.
Payment is protected
When you book, payment stays protected during the review flow instead of being released to the owner immediately.
Owner submits photos
Before your check-in, the owner must photograph every room. These are timestamped and visible to you before you walk in.
You decide on arrival
When you arrive, you have 2 hours to compare the real condition to the submitted photos. Clean? Accept. Not clean? Request a refund.
Refund review if rejected
If the stay does not match the photos, upload evidence and request TrustStay review before funds are released.
Leave a verified review
After your stay, rate the cleanliness. Your review updates the property's score and helps future guests make better decisions.
Customer protection timeline
Reserve
Guest creates booking and payment is protected.
Owner photos
Host submits required room photos before check-in.
Arrival review
Guest compares the stay and uploads arrival photos.
Accept
If the stay matches, guest confirms and owner payout can proceed.
Refund review
If it does not match, support reviews evidence from both sides.
OFor owners
List for free, earn more
Create a listing and connect your Stripe account. Guests who book via TrustStay tend to trust verified properties more.
Submit pre-check-in photos
Within 24h of each check-in, photograph every room via the app. Photos are timestamped and sent to the guest automatically.
Payment protection for you too
Evidence-based review protects careful owners by documenting photos, guest decisions, and support history.
Build your reputation
High cleanliness scores earn you featured placement, more bookings, and a "Certified Clean" badge visible to all guests.
Customer FAQ
Simple answers for the questions guests ask before trusting a booking platform.
Why do I need arrival photos?
Arrival photos protect both sides. They prove the real condition when you arrived and help TrustStay compare the guest view with the owner photos.
When is the owner paid?
The owner payout can proceed after the guest accepts the cleanliness check, or after the review window closes without a valid dispute.
What if the photos do not match?
Open the booking, upload 3–5 current photos, write what is wrong, and request refund review. TrustStay compares both sides of the evidence.
Can I cancel?
Yes, cancellation depends on timing and policy. If the host fails required photo steps or the stay is materially different, support can review the case.
What happens if a host scams guests?
Admin can place the host under review, suspend or ban the account, pause listings, and keep evidence in the moderation record.
What if a guest damages property?
Owners can open support with evidence. TrustStay reviews photos, messages, booking history, and account conduct before taking action.