Draft for attorney review

Draft Owner Agreement

Rules for hosts/property owners listing accommodations on TrustStay.

Not final legal terms

This document is a planning draft. It should be reviewed, revised, and approved by qualified counsel before TrustStay uses it as public legal policy.

Purpose

Define owner obligations before listings can accept guests.

Attorney focus

Confirm owner responsibility, local-law compliance, taxes, permits, and insurance.

Confirm payout delay/withholding rights during disputes.

Confirm owner verification, photo obligations, and listing removal rights.

Confirm shared-space, private-room, service-animal, accessibility, and anti-discrimination obligations.

Owner responsibilities

Owners are responsible for accurate listings, lawful hosting, permits, taxes, insurance, safety, cleanliness, availability, and guest access.

Owners must disclose whether the stay is an entire place, private room, shared room, guest suite, private studio, basement unit, or another allowed category.

Owners must accurately disclose shared/private bathroom, kitchen, living room, private entrance, and whether the owner lives on the property.

Photo and turnover obligations

Owners must provide current, truthful photos for required rooms and turnover status.

Photos should show room condition clearly and must not be old, altered, staged to mislead, unrelated, or copied from a previous stay when current photos are required.

TrustStay may pause listings until required turnover photos are uploaded and approved.

After a safety/habitability dispute or refund, TrustStay may require fresh recovery photos, owner explanation, and admin approval before the listing can accept new bookings.

Payouts and disputes

Owner payout may be delayed, withheld, reversed, or reduced during payment processing, refund review, chargebacks, fraud review, policy violations, or unresolved disputes. Final wording should match Stripe Connect and the platform’s actual payment flow.

Owner conduct

Owners must treat guests and support staff respectfully.

Owners may not retaliate against guests for honest reviews, support tickets, or refund requests.

Owners may be suspended or banned for unsafe behavior, repeated complaints, fake photos, scams, harassment, discrimination, or policy violations.

Owners should not discriminate against guests or deny bookings for legally protected reasons. Counsel should confirm final fair-housing, public-accommodation, accessibility, and service-animal language.

Local compliance

Owners are responsible for confirming that hosting is allowed under local law, lease rules, HOA rules, building rules, zoning, short-term rental rules, taxes, occupancy limits, and insurance requirements. TrustStay may collect owner acknowledgements, permit status, permit numbers, tax registration notes, and compliance notes for admin review. Counsel should confirm final local-compliance language and whether TrustStay must collect/remit taxes in any property location.

Review note

After counsel finalizes this document, update the matching public TrustStay policy page and keep this legal-review draft archived for launch records.

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